Playing Field Hockey: Men vs. Women

Being pushed to the ground and completely dominated by the opposite sex in a so-called â€Å"all women’s sport† is not fun. Men believe that it is fair to play field hockey on women’s teams because if not it goes against the whole â€Å"everyone being equal† our society has put amongst us today. The number of men playing field hockey on women’s teams is increasing: â€Å"In the 2009-10 school year, according to a survey by the National Federation of State High School Associations, 308 boys were on girls teams compared with 174 the year before† (USA Today).Men should not play field hockey because it’s not a fair game and is dangerous. There are plenty of other male sports, like ice hockey, in which they can interact in. I have had first-hand experience playing against men in high school and it gave me a strong opposition to men playing field hockey. Many might not want to believe it but men and woman are capable of different things. Men are better at some things and women are better at other things.Men should not play field hockey because men and women have a different skill sets in power, speed, stamina and skill. Strength can be defined in a number of ways. Men tend to have better upper body strength than women which is the key to being a good field hockey player. The differences in strength, is men have more total muscle mass than females. â€Å"Gross measures of upper body strength suggest an average 40-50% difference between the sexes, compared to a 30% difference in lower body strength† (Gender Differences in Endurance Performance and Training).People who see it as a dangerous element are against men playing field hockey but others also say that if they don’t let men play on women’s teams then it could be seen as discrimination. It is not a fair game when men are playing on a women’s team. Reasons for this is men have a different level of competition; have more power and more aggr ession. Men will usually take their anger out on the field and be more aggressive when hitting the ball. When playing in a game of field hockey the constant swinging of the stick can be dangerous for those who have a lot more power.The game of field hockey doesn’t require much equipment to wear during the game either. The protection is shin guards, goggles and a mouth guard. It is not discriminating if men are not allowed to play field hockey because it is safer to keep the game all girls. All girls somewhat have the same body strength. I think that there are all men sports similar to field hockey, such as, ice hockey, lacrosse and soccer that men can play and keep it fair or they could create a separate league for men.All three of these similar sports have separated the men and women. Field hockey has always been one sport that only has one league. If I had not played against any guys in high school, my opinion would be different. I believe that all men and women are equal a nd I would think that it was ok for men to play field hockey. However, my junior year there was one team that had a guy playing for them. His position was offense so he was always on my defending end of the field. Luckily, I did not have to defend him but one of my teammates did very strongly.He was very aggressive and did not give a care in the world that he was playing against girls half the size of him. I think that his team used him to their advantage and he was getting most of their goals because my teammates were backing off when he would begin to swing. The year after two of the ten teams we played had one boy on their team. This time I was defending one of the guys. It was scary at first because I was not used to defending a male carrying the ball down the field. They both used their bodies to push us away and we did not have enough composure to hold ourselves up.I believe that only to a certain extent that it is ok for men to play field hockey but only if it makes the game fair. As for right now, men should just stick to playing field hockey on an all men’s team to keep it fair game. I believe that there are similar sports for men to play if they enjoy field hockey or they could just play on an all men’s team. Field hockey is a very big sport and has come a long way from when it first started. Experiencing this personally has proven to me that it is dangerous for women to play against men in field hockey.

Learning Team Reflection Essay

Training Plan Implementing an effective training plan is necessary in order for a company to be successful. A structured training plan for Landslide Limousines will ensure employees are aware of the company’s objectives and goals. According to Bradley Stonefield, the training plan for Landslide Limousine will entail three key components a set of needs assessment, types of training methods, and training evaluations strategies. Training offers reliable information and skill to an employee about the company’s prospects and procedures. Properly trained employees contribute to a company’s achievement of goals and ultimate success. Each team member chose topics to evaluate and research effectively and apply there relevance towards the team discussion. Our first communication with Bradley Stonefield informed Atwood and Allen that he wishes to hire 25 employees and have a location in Austin, Texas. The second conversation with Mr. Stonefield led to information regarding the annual net revenue of negative $50,000 in his first year and a growth prediction of 5% over a couple of years. Most recently, Atwood and Allen has learned that Mr. Stonefield predicts that his annual employee turnover rate will be 10%, and his concern on cost for the training plan. The needs assessment constitutes several aspects revolving around the daily operations, individual employees, environment, organizational and demographical information of a business. Operational Analysis Designing an operational plan for the Landslide Limousine service determines the efficiency of various aspects within the small business operation. The  process usually begins with a period of observations, the group of individuals performing the analysis watches and takes detailed notes on a day-to-day operation of the limousine business in the initial stage. Logical reasoning methods assist in compiling the information used in the process with various mathematical models and statistical analysis. Operational analysis aims to determine whether each area of the organization is contributing effectively to overall performance and the furthering of company strategy. Using the operational analysis to ensure that the business Mr. Bradley wants to start should align appropriately with the company’s strategic plan. By examining the current performance of the operational portion of an investment, and then measuring that against an established set of performance parameters and goals, operational analysis within the business can reveal the company’s strengths and weaknesses as well as any opportunities for improvement with the individuals he may want to hire for future employment. With all the detailed information our team gathered in order to best serve and provide the right information for this business, by conducting an operational analysis, this should seek to examine a number of functional areas within the business; including strategic planning, customer results, and business results, financial performance, and quality of innovation. Now, the objective process should principally be to reassess existing processes and determine how objectives improve, how costs minimized and even, on occasion, eliminating a task. Operational analysis can be a relatively simple process for the company and meaningful in assisting a new business venture. Through a few manageable steps in the process, Landslide Limousine needs to assess their productivity and possibly reallocate investments to ensure activities within the company are in line with the small business company’s strategy. Studies prove that establishing a schedule benefits the completion of the process. This process may outline the timeline and resources necessary for completing the operational analysis. Outline strategies and methods accordingly and adhere to them during the process. Collect information to provide key insights into actual performance in comparison with strategic planning and performance goals. Complete an analysis gap to identify and report performance, cost and benefits based on an analysis of the actual performance data. Demographic Analysis According to Bradley Stonefield, the demographic analysis that needs to be address is a specific population to describe the small business and its characteristics, such as income level, background checks, driving records, location and salaries. A demographic analysis is useful in a business plan, to describe the population where the business is located. Income level data is a good indicator of residents’ spending power. Income positively correlates with retail expenditures in many product categories. During market evaluation, retailers look at the median or average household income, and seek a minimum number of households within a certain income range prior to establishing a business or setting prices. Another common practice is to analyze the distribution of household incomes. Different businesses may avoid extremely high or low-income areas. Some specialty fashion stores target incomes above $100,000. Background checks often requested by employers for job candidates during e mployment screening, especially on candidates seeking a position that require high security or trust. Traditionally, background checks administered by a government agency for a nominal fee, but maybe administered by private companies. Background checks can be expensive depending on the information requested. Results of a background check typically include past employment verification, credit history, Driving history for a small business aspect and criminal history. Mr. Stonefield is interested in locating a limousine company within the Austin, TX area. A small business is unlikely to dominate any particular market in a city. However, strategic use of location-based marketing can make you a viral hit in your suburb or street and this may be all it takes to double the turnover in the limousine business. Location-based services can provide the company with information about how many people check in for a certain area or business, which has checked in most often and how many people have used an offer of this kind of service. This kind of information can be very useful in assessing the success of the company’s location-based marketing program. The average wage for a Limousine Driver is $12.85 per hour in the state of Texas in 2011. People in this job generally do not have more than 20 years’ experience. Pay for this job rises steadily for more experienced workers, but goes down significantly for the few employees with more than 20 years’ experience. Limo drivers have limited career advancement  opportunities. Some acquire supervisory or management positions, while others train new drivers or receive preferred shifts. Moving into a dispatching or managerial role is another choice for experienced limo drivers. Organizational Analysis Organizational Analysis for this company is a means of measuring how the small business will do and how to identify ways to improve the company in order to ensure success into the future of the company. A strategic way in preparing this aspect is to use the SWOT analysis. This stands for strengths, weaknesses, opportunities, and threats. These factors make up the bulk of the way the study and be analyzed and can give a in great details a pretty good indication of how Landslide Limousine will do and how it could be expected to do move forward in the future in making profits. The results of the analysis will help Mr. Stonefield be able to make good decisions and improve any efficiencies while without making any major changes. Strengths within Landslide services are usually the starting point for this company. Internal/external factors should include a stable workforce, methods and simple strategies are a way to mainstream the total aspects of all local business within the area is which this is a key aspect. Weaknesses can come from all different locations and can be widespread. This may include aging facilities, possible inexperienced/unprofessional drivers, outdated equipment, purchasing of quality vehicles fleets, price/packages, and areas of specialties. Opportunities should include new market creations, consumer based locations, overhead, and debts. Now, threats could possibly take on another aspect within the business. These can range just from local communities services to government products/services to the rules and regulations. Individual Analysis Certain ideals manifest in behaviors of individual members and affect group dynamics. Task functions include behaviors such as identifying tasks, coordinating, clarifying and summarizing. Individual Analysis based off different levels and/or services provided by the limousine service help to decipher if business needs are met. This type of analysis can be based off a wide stream of studies in business. This specific analysis can have more disadvantages than advantages needed in order to find ways to being a  business. Learning how to work effectively in a group situation is the key to success in many professions in business. Learning key ways to get the business from crawl, walk, run phase is another way employees have the advantage of learning how the aspects of business work in the community. Environmental Analysis This analysis scan can help assist in understanding the broader context in which individuals are operating in. By investing time, identifying key trends and environmental factors to obtain information for small business within the regions in which we want to base our business and all the studies that are included. Some small businesses and organizations frequently choose to review the external factors in the process, but it is important to consider the internal environment factors. These may include looking at the organization’s internal capacities and resources, and projecting how to change in the future to meet the organization objectives. Another useful component to the analysis phase is to survey external customers in the local area and ensure all aspects of the locations are covered. Challenges observed and/or anticipated, or missed opportunities, and even basis such as how others described your individual work to get the process started may have a short-time or long-term effect. Environmental analysis uses a series of ranks and assessments in evaluating employee performance, customer satisfaction, and overhead coat are all similar factors during the first phase of the analysis. Training Methods Appropriate training is liable to have a positive or negative affect on important issues in business. How a company conducts, training is a critical decision that every business has to make consciously. All features involved in effective training should be considered, such as, time, cost, training environment, and training cost. The delivery of the training is pertinent. If the delivery of the information is confusing to employees, the training does not occur properly and is a waste of time, resources, and capital (Ongoing Training: A Method for Success, 2012). Various approaches to training are utilized and implemented. Types of Media Considering the impression Landslide Limousines anticipates on making, Atwood  and Allen Consulting recommends technology-based training. Technology-based learning may prove to be beneficial. Basic methods of learning through technology include interactive videos utilizing a computer in combination with a digital video (DVD). Web-based training programs or internet-streamed videos such as â€Å"YouTube† videos are increasing, popular tools among training methods. The aforementioned method is valuable in illustrating scenarios that the trainer would like to emphasize. These methods are conducive within a large group of people. Learning Principles When opting to use technology-based learning, companies must ensure accessibility for employees. Learning principles, considered laws of learning, are discovered, tested, and benefit practical situations (Naval education and Training, 2010). The trainer must possess the capability of applying the principles while instructing. Most importantly, the trainer needs to be clear on the objectives of the training, and relate it to the work environment. There are three types of learners: visual, hearing and hands-on. Atwood and Allen Consulting recommend that Landslide Limousine combine the training methods and perform more interactive learning experiences that will accommodate the three types of learners. Using what the military medicine has called for years â€Å"See one, do one, teach one† (Naval education and Training, 2010). The trainer will teach the skill so the employees can see it, then the employees will demonstrate their knowledge displaying their proficiency, finally the employee will teach a new employee. Those that teach, learn. Trainers will be inclined to become familiar with the material, recall it accurately, and apply it effectively. This method is cost effective in the sense that when there is a time one employee must carry out the tasks of another, therefore causing no interruptions in business. This method works best for companies that are just beginning. Training for learning skills or fact The required training conducted is for skill and fact. The training enhances knowledge of skills that enforce relevant facts, in reference to training. Effectiveness of Methods The effectiveness of the methods of instructions can be verified by how the employee perform their duties, by employee’s questionnaires and/or testing,  and by comments done by the trainers themselves (Naval Education and Training, 2010). The effectiveness of these methods displayed through the performance of the employees. Training Evaluation Strategies Evaluation on training is of utmost importance. Here is where a business learns of training that works versus training that is of no use to the organization. In order to evaluate specific training, addressing certain questions alleviate concerns of risk in that course of training. Potential questions are: Did the trainees learn a specific skill, knowledge or performance? Did change occur and was it related to the training? Are the changes positively reflecting in productivity and to achieving organization goals? Will these changes occur with a different set of trainees using the same training criteria? (Chapter 8, 2013) Typically, training is a trial and error system. What may work for one individual may not necessarily pertain to another type of learner. As mentioned previously, people learn in different manners. Some need visual aesthetics to increase their ability to comprehend the training. While others’ need a more tactile experience and participate in the training. This is not an entirely new concept and has developed over the last decade to include the use of technology to enhance learning. The same can be said for training and evaluation strategies. The idea behind training evaluation is to recognize the criteria of the training are met within the company. Using pretests to determine a suitable new hire reassures current employees that the individual grasps the goals and concepts of the business. An example of a pretest is as simple as an application, a resume or orientation. All of this information allows management to decipher an individual based on experiences. Once training is underway, management will monitor and observe the associates reactions and the trainer’s methods of approach. This segment is extremely important considering the trainer. If the trainer does not connect with the class or leads them astray and off topic, the training becomes worthless and consumes the organization’s time and money. The trainer’s obligation shall remain cost effective to the company and stay on task to complete the training in a time efficient manner. Aside from management monitoring and observing, feedback is equally important, and can  come from employees, supervisors, managers, and customers. Collecting feedback for an organization is conducted a number of ways. Suggestion boxes placed randomly around the business provide anonymous suggestions from individuals employed in the organization or from customers who believe change is necessary. Feedback is also collected verbally either in a group of employees or individual basis. Sending surveys to clients containing pertinent information to the limousine service allows them to feel connected to the business and builds trust. The implementation of the feedback is the most important aspect to changing the current operational standards of the business. Manager’s need to rise above the concept of â€Å"if it’s not broken, don’t fix it.† Business evolution is constant and technology increases daily allowing change to happen more frequently, and not because â€Å"it’s broken,† but because a new element has become known and can be a useful tool in training. References Email from Traci: Performance Management Plan. (2015). Retrieved from University of Phoenix: https://ecampus.phoenix.edu/secure/aapd/Materials/IP/curriculum/sb/HRM531/assignments/week5/intro.asp Naval education and Training. (2010). Personal Qualification Standards for Master Training Specialist. NAVEDTRA 43100-7C Ch. 1. Retrieved from Naval education and Training website Ongoing Training: A Method for Success. (2012). Retrieved from http://www.lctmag.com/operations/article/41017/ongoing-training-a-method-for-success http://www.bls.gov/oes/current/oes533041.htm http://education-portal.com/articles/Salary_and_Career_Info_for_a_Limo_Driver.html http://www.studymode.com/essays/Individual-Analysis-Of-Working-In-a-712116.html

Chapter 9

Chapter 9 closing case Ashford University BUS 650 Managerial Finance When should Bunyan Lumber, harvest the forest? The cash flow will grow at the inflation rate of 3. 7%. Utilizing the real cash flow formula (1+R) =v (1+R)(1+H) 1. 10 = (1+R)(1. 037) R= 6. 08% The conservation funds are anticipated to grow slower than the inflation rate. The return for the conservation fund will be, (1+R) = (1+R) (1+H) 1. 10 = (1+R) (1. 032) R= 6. 5% The cash flow from the thinning process is as follow, Cash flow from thinning = Acres thinned x cash flow per acre Cash flow from thinning = 7,500 ($1,200) Cash flow from thinning = $9,000,000 Thinning beyond the initial thinning is conducted on a schedule and can be included. After tax cost of the conservation fund will be, After tax conservation fund cost = (1†C. 35) ($250,000) After tax conservation fund cost = $162,500 For each analysis the cost and revenue are; Revenue [ E (% of grade )(harvest per acre)(value of board game)](acres harvested) (1†C defect rate) Tractor cost = (Cost MBF)(MBF per acre)(acres) Road cost = (Cost MBF)(MBF per acre)(acres) Sale preparation and administration = (Cost MBF) (MBF acre) (acres) It is assumed that there is no depreciation as a result of the harvest. This is an indicator that operating cash flow is equal to net income. The NPV of the thinning, the NPV of all future harvests, minus the present value of  the conservation fund costs. Revenue $39,800,250 Tractor cost 7,200,000 Road 2,700,000 Sale preparation & admin 945,000 Excavator piling 1,200,000 Broadcast burning 2,287,500 Site preparation 1162,500 Planting costs 1,800,000 EBIT $22,505,250 Taxes 7,876,838 Net income (OCF) $ 4,628,413 First harvest after 20 years PV First = $14,628,413/ (1+ . 0608)20 PV First = $4,496,956 Projection of thinning after 40 years 40-year project interest rate = [(1+ . 0608)40] ? C1 0-year project interest rate = 958. 17% 40-year conservation interest rate = [(1+ . 0659)40] ? C1 40-year conservation interest rate =1,183. 87% Present value of future thinning on this schedule, which will be; PV Harvest = [($ 14,628,413/9. 5817)] / (1+ . 0608)20 PV Harvest = $469,325. 52 Present value of conservation funds deposit PV Conservation = ? C$162,500 ? C$162, 500/11. 8387 PV Conservation = ? C$176. 226. 22 Current value of conservation PV Conservation = ? C$176,226. 22/ (1+ . 0659)20 PV Conservation = ? C$49,182. 52 NPV of a 40-year harvest schedule is: NPV = $4,496,956 + 939,286. 45 + 469,325. 52 ? C9,182. 52 NPV = $5,856,385. 9 45-year harvest schedule: Revenue $55,462,853 Tractor cost $9,840,000 Road $3,690,000 Sale preparation & admin $1,291,500 Excavator piling $1,200,000 Broadcast burning $2,287,500 Site preparation $1,162,500 Planting costs $1,800,000 EBIT $34,191,353 Taxes $11,966,973 Net income (OCF) $22,224,379 The PV of the first harvest in 25 years is: PV first = $22,224,379/ (1+ . 0608) 25PVFirst = $5, 087, 23 45 year interest rate 45-year project interest rate = [(1+ . 0608)45] ? C1 45-year project interest rate =1,321. 11% 45 year interest rate for the conservation fund 45-year conservation interest rate = [(1+ . 0659)45] ? C1 5-year conservation interest rate = 1,666. 38% PV of future thinning PV Thinning = $9,000,000/13. 111 PV Thinning = $681,246. 84 Utilizing the OCF of $22,024,504, the PV are as follow, PV Harvest = [($22,224,379/13. 21111)] / (1+ . 0608)25 PV Harvest = $385,073. 30 The present value of these deposits is: PV Conservation = ? C$162,500 ? C $162,500/16. 6638 PV Conservation = ? C$174,800. 29 NPV of a 45-year harvest schedule is: NPV = $5,087,231+ 681. 246. 84 + 385,073. 30 ? C 35, 458, 26 NPV = $6, 1118,092. 40 50-year harvest schedule: Revenue $64,610,783 Tractor cost $11,280,000 Road $4,230,000 Sale preparation & admin $1,480,500 Excavator piling $1,200,000 Broadcast burning $2,287,500 Site preparation $1,162,500 Planting costs $1,800,000 EBIT $41,170,283 Taxes $14,409,599 Net income (OCF) $26,760,684 The PV of the first harvest in 30 years is: PV First = $26,760,684/ (1+ . 0608)30 First = $4,561,202 The effective 50-year interest rate for the project is: 50-year project interest rate = [(1+ . 0608)50] ? C1 50 year project interest rate=1,808. 52% 50 year interest rate for the conservation funds 50-year conservation interest rate = [(1+ . 0659)50] ? C1 50-year conservation interest rate = 2,330. 24% Present value of future thinning on this schedule, which will be PV Thinning = $9,000,000/18. 0852 PV Thinning = $497,644. 82 The operating cash flow from each harvest on the 50-year schedule is $26,531,559, so the present value of the cash flows from the harvest are: PV Harvest = [($26,760,684/18. 0852] / (1+ . 0608)30 PV Harvest = $497,644. 82 Present value of the conservation fund deposits PV Conservation = ? C$162,500 ? C $162,500/23. 3024 PVConservation? C$171,485. 25 Today’s conservation value PV Conservation = ? C$171,485. 25/ (1+ . 0659)30 PV Conservation = ? C$25,283. 50 NPV of a 50-year harvest schedule is: NPV = $4,561,202 + 497,644. 82 + 252,206. 52 ? C 25,283. 0 NPV = $5,285,770. 21 55-year harvest schedule: Revenue $72,972,113 Tractor cost $12,600,000 Road $4,725,000 Sale preparation & admin $1,653,750 Excavator piling $1,200,000 Broadcast burning $2,287,500 Site preparation $1,162,500 Planting costs$1,800,000 EBIT $47,543,363 Taxes $16,640,177 Net income (OCF) $30,903,186 First harvest in 35 years PV First =$30,903,186/ (1+ . 0608)35 PV First = $3,922,074 Thinning 55 years from today: 55-year project interest rate = [(1+ . 0608)55] ? C1 55-year project interest rate = 2,463. 10 55 year conservation fund 55-year conservation interest rate = [(1+ . 0659)55] ? C1 5-year conservation interest rate = 3,243. 60% Present value of future thinning: PV Thinning = $9,000,000/24. 6310 PV Thinning = $365,392. 74 Present values of the cash flows from the harvest are: PV Harvest = [($30,903,186/24. 6310] / (1+ . 0608)35 PV Harvest = $159,233. 03 Present value of the conservation fund deposits: PV Conservation = ? C$162,500 ? C $162,500/32. 4360 PV Conservation = ? C$169,097. 37 Today’s value of the conservation fund PV Conservation = ? C$169,097. 37/(1+ . 0659)35 PV Conservation = ? C$18,121. 00 NPV of a 55-year harvest schedule NPV = $3,922,074 + 365,392. 74 +159,233. 03 ? C18, 121. 00 NPV = $4,428,578. 40

Discussion question Coursework Example | Topics and Well Written Essays - 250 words - 7

Discussion question - Coursework Example The company strategy of EADS has the best shot at success for the sake of the company business as well as for the mass of people who travel by planes. The EADS strategy merely involves the creation of bigger planes so as to carry many enough passengers and for longer distances. Its latest creation can transport up to 418 passengers. This in my opinion is a functioning strategy as planes can always be made bigger and bigger with increased demand. In contrast, the Boeing Company’s strategy involves creating plane models that are relatively smaller, but faster and cheaper. The strategy would be excellent and economical for several passengers; however in terms of plain business, this plan could indeed be the company’s downfall. It is not as easy to create bigger and bigger planes as it would be to create smaller, faster, and cheaper ones. The strategy of the Boeing Company is one that can be easily taken up by several competitors and perhaps with a slight edge. This could ultimately lead to the business’ downfall in the long

Racial and Ethnic Groups in the United States Essay

Racial and Ethnic Groups in the United States - Essay Example According to the 2000 U.S. census, almost 16 million Italian Americans live in the United States. They constitute about 6 percent of the U.S. population. Most are grandchildren and great-grandchildren of the 3.8 million Italian-born immigrants who entered the United States from 1899 to 1924. Some are descendants of Italian-speaking immigrants from Austria, Switzerland, and Latin America. Others are themselves immigrants, including the more than 1 million who came to the United States after World War II ended in 1945. Two-thirds of the Italian American population live in and around major cities in the northeastern part of the United States." (Italian American). Only America possesses the probability of encountering this problem because of countless causes - immigration, preservation of heritage of immigrants, racial and ethnic differences, and cultural differences to name a few. It is apparent that race is about a social construct rather than biological since society has a different set of rules for each racial group. "racism is based on your physical traits. so what you look like, and ethnicity is based on what you identify yourself as. so simplisticly, racial groups are what other people catagorise you in (based on your physical demenor and look, e.g - 'black' 'white' 'brown' 'yellow' 'red' etc...) and your ethnic group is who you identify being, like you might share commonalities with certain ethnic groups for example be very cultural or religious and identify being a 'pacific islander' just because you were not born in the pacific islands or have pacific island parents or any such blood in you, if you feel you identify strongly with that group (for example - bing taught or brought up in a pacific household or around other pacific island families, children, churches etc.)you can identify yourself in that ethnic group (Ethnical groups). Furthermore, there is no alternative conceptualization of race that I would advocate because it is a social construct. This is due to the fact that society has defined what is expected of each racial group, which has nothing to do with biological aspects of being Italian, Mexican or Irish. From there, it has been apparent that Italian Americans have been a dominant ethnical group because of their food and their place in politics within American culture. Therefore, it seems that the Italian mafia has an upper hand in American politics, which gives them a higher rank than the Russian mafia in America. With that, in America, it is apparent the Italian mafia has skills that fit the labor union, which gives them an inside to American politics. Few Italian Americans today identify closely with Italy. Even fewer read Italian literature, follow Italian politics, or belong to organizations that promote Italian culture in the United States. However, many remain in touch with family or friends in Italy, and many more socialize with other Italian Americans in the United States. Among themselves, Italian Americans still recognize cultural differences rooted in the distinctive regional cultures of northern, central, and southern Italy, and Sicily. The majority of Italian Americans belong to the Roman Catholic Church. However, almost half of recent generations have intermarried with Catholics of other ethnic backgrounds or with people from different denominations, such as

Mechanistic Design for SEI Essay Example | Topics and Well Written Essays - 1750 words - 8

Mechanistic Design for SEI - Essay Example They do not have to arrange a meeting with a boss to discuss the internal problems in their teams to consult on the issues what team should they join now. As branches of a tree do not ask permission from a tree to grow in any direction they ‘consider’ appropriate, employees behave the same. Â  Secondly, employees are mobile in choosing the place of work. In traditional organizations with bureaucracy and mechanic approaches to organization design, usually, CEO or his executive vice-presidents are those responsible for changing roles and consequently places of work of employees. A change of a place from a typical ‘box-like’ office to a private office is considered a big success and cannot be achieved only by internal motives of an employee. However, SEI being involved in a kind of business where they have to compete by the power of brains of their employees understands that the better its employees perform the better performs SEI. So, if changing the physical place of work might stimulate the productivity of a particular worker, so be it. According to a case study, employees in SEI usually change the physical place of work up to two times a year (West, and Wind, 27). They do it themselves, without requesting permission, because management empowers them as if they were owners. The same we can find in nature. Bees, for example, have no directions from their queen where particularly should they pollinate flowers, so they ‘have their own ideas’ were to do it. However, they know and understand the ‘corporate’ rules and goals of the hive. Pollen should be delivered no matter from where. They are free to choose the location of their ‘work’ and the same could be said towards the employees in SEI (within reasonable limits, of course). Â  

Sociology (death and Dying) Video Assignment Essay

Sociology (death and Dying) Video Assignment - Essay Example He forced Kitty to go with him. Now that they are in the middle of the epidemic, Kitty and Walter started to bond. Walter was always busy with his medicine, so Kitty then started to go around town and got to teaching music at the local orphanage. It was there that they discovered their common love for children. Kitty then learns that she is pregnant but is unsure of the paternity. A neighboring town with no doctor got infected with the epidemic and the town folk migrated to where the Fanes were. Walter now was attending to more people. He then gets infected and later was dying fast. Kitty nursed her husband until he died. Observation #1: Walter loved Kitty from the start but being forced into the marriage, Kitty felt uncomfortable with him. Add to this their differences in personalities Kitty is bound to break her vows. Concept #1: Kitty came from a wealthy family with a headstrong father. It is possible that her parents forced her to marry because they are excited to have grand children or afraid not have grand children at all. Her parents had the idea that a bigger family would be make everyone happy thus arranging the marriage. (Lecture 4, Pre-Modern Consequent Social Conditions) Concept #2: It is known that one major cause of death in pre-modern societies is epidemic diseases (Lecture 5, Causes of Death is Pre-Modern Societies). This is the case in the small town in China where Walter volunteered. This is the work he wants despite of the risks (Lecture 6, Reasons Why Women Live Longer). Observation #3: Kitty becomes worried after being informed that they are going to a Chinese town with a cholera epidemic. She thinks that being in the hot zone "surely not a place for women. To avoid going, she comes to an agreement with Walter to get divorced and ask Charlie to divorce his wife so that she and Charlie could be together. She lost hope when Charlie declined. Concept #3: Kitty got the "mean world" syndrome (DeSpelder andStrickland, Mean World Syndrome). The idea of being in a god forsaken town coupled with Walter wanting to divorce her with the grounds of adultery would destroy her name if not kill her and it drives her to do make impulsive and irrational decisions. Observation #4: Upon arrival on the Chinese town, Kitty was surprised that she wasn't inoculated for cholera. She knew that is was a deadly disease but did not know how it kills. She then was told that cholera kills within 36 hours through dehydration and diarrhea. Concept #4: Kitty was just forced into the center of the epidemic, but if she had better informed, she might have come up with an alternative. Her lack of medical knowledge (Lecture 5, Epidemic Causes) led to her being exposed to the reality of the situation. The best that happened was being educated with health care. Observation #5: A guard was assigned to Kitty as precaution against the Chinese nationalists. Another reason for this was to limit her to the house while Walter tended to the sick. Concept #5: Pre-modern people did not have the concept of equality of the sexes. The assumption that Kitty was frail and incapable of self defense then followed. Men are also assumed to take more risks (Lecture 6, Reasons Why Women Live Longer), thus the male guard guarding the lady. Observation #6: Drinking water is taken from

Closing the Youth justice Gap Essay Example | Topics and Well Written Essays - 3500 words - 1

Closing the Youth justice Gap - Essay Example It is for the above reasons and more that we must work together to ensure that the BMER young peoples voices are listened to and heard. There should be an initiative to start a process involving the young people as change agents and their views on crime and community safety to be heard and include them in policy and practice if plausible. The strategies to be followed must make cities safe for one and all. Reasons for a young offender who was repeating his offences and being taken into custody number of times should be explored. It might happen due to the Youth Justice Board agents’ discrimination towards them. The depression and frustration when there is no outlet may turn out in the form of a crime. When these are introduced to Entry to Employment Young people who are on mainstream E2E programmes. Children and young people who offend face particular problems accessing or sustaining engagement with education, training and employment. The pilot, which ran from August 2003 to July 2005 with Hindley Young Offender Institution and local youth offending teams was able to identify these barriers to engagement and highlighted along with poor educational attainment, including basic literacy and numeracy problems. ï€  Some providers being disinclined to provide training to young offenders who may have challenging behavior, poor life skills, such as time and budget management, behavioral issues, a lack of awareness, locally, among providers of how to improve the situation. The pilot was extended for one year to build on initial success. Using three voluntary sector agencies: – Nacro, Rathbone and YMCA Training, working together as the Learning Alliance – the programme provided support for a mentoring component as part of education and training provision. The programme had the support of the Learning and Skills Council. A key proposal to be was the need to listen more to young people. A

Human identity and relationships Assignment Example | Topics and Well Written Essays - 500 words

Human identity and relationships - Assignment Example Evidently, from the film there are instances of distortion on the character Shaw by the mother. On that note, she is seen referring to him as his little monster. In addition to that, the film also outlines the discrimination and the misinformation regarding punks as a possible source of stigma. The underserving of the population on the basis of the provision of essential services has contributed to the development of stigma in the society. Apparently, through the unequal serving of the population due to the inequity of resource distribution, stigma development has been boosted greatly. Apparently, the onset of mental conditions for instance stress and anxiety serve to drive an individual to engage into drug and alcoholism which consequently, leads to addiction thus when diagnosed, the two conditions are present. Notably, the model describes a simple way of enhancing the resilience in order to boosting the mental health. On the same point, mental health can be boosted through the promotion of resilience strategies and the minimizing of adverse experiences in the childhood stage. 10. What are some examples that you use for your own self-care in tending to your mental well-being. (Identify whether positive or negative)on the positive side, the engagement in playing computer games aids in the exercising my brain thus inhibiting the onset of mental conditions. Om the contrary, I enjoy watching movies over night as opposed to sleeping which serves to impact negatively on my mental

Behavioral Influences Essay Example for Free

Behavioral Influences Essay Expectancy theory is related to the motivation of the employees which is dependent upon the employees’ behavior and incentives given by the management. If the management is able to motivate its employees they will put in more effort while working, which means efficiency higher returns for the company. The three components of the expectancy theory are expectancy, valence and instrumentality (Vroom, 1964). All of these three variables are required if an employee needs to be motivated positively. The expectancy component is the belief that increase in efforts will accounts for better performance and vice versa. This means that a person is motivated if there is a positive relationship between efforts and performance given that he has proper training, resources and direction to perform the job. Expectancy is also affected by the confidence the employee has about on his capabilities. Valence component in the expectancy theory refers to the value people place on the expected outcome or rewards of their efforts. If a person is motivated mainly by money, he might not value free insurance given by the company. Valence is the intensity of the desire of a worker for extrinsic and intrinsic rewards such as promotion, fringe benefits, bonuses, overtime and satisfaction (Droar, 2003). Instrumentality, the third component of expectancy theory is the confidence on the higher authorities that if the performance is well, the desired or promised reward will be received (Vroom, 1964). Instrumentality will be affected by the trust in people who make decisions of the outcomes and degree of biasness of the process of getting an outcome. Therefore the theory tells us that the relationship between the effort and performance is positive, which means that increase in effort will enhance performance (Vroom, 1964). According to the theory the relationship between performance and rewards is also positive, which implies that better performance will result in more rewards. In the given scenario, Supervisor A’s employees are facing difficulty in coping up with the new production process. The main reason for this is that the employees are not being compensated for their work. Those who achieve their goals are not given enough compensation therefore they feel unmotivated. When employees are not motivated, they do not put in enough effort to achieve their goals and hence their performance is not fine. The employees who have mastered the production process are not worried about accomplishing their goals because they know that even with added effort if they attain their goals, the compensation they will get is not worth the effort. Other employees, who have not mastered it, are not putting in enough effort because they think they are not capable of doing so. Therefore there is a dire need for motivation of the employees who are under Supervisor A. The supervisor should find out what resources, training or management of employees is needed to motivate the employees; this is the expectancy component of the expectancy theory. The supervisor should also find out what do the employees value, their bonuses and salaries should be increased according to their performance; this is the valence part of the expectancy theory. Supervisor also has to make sure that the perception of the employees about their supervisor’s promises is correct, they should be compensated as promised; this is the instrumentality component. In the scenario, the employees’ salaries are not being increased as promised by the supervisor; their bonuses after withholding tax are very small. Thus if the supervisor is able to fill the gaps in all of these three components, he will be able to motivate the employees to increase effort and hence performance and the goals will be achieved. Task 2 The leadership style of Leader B is transactional, Leader C is transformational and Executive has a â€Å"Level 5† leadership style. Transactional leadership focuses on setting specific goals for each team member and encourage them to meet the agreed upon goals (Bryant, 2003). In the scenario it is given that Leader B establishes clear goals by clarifying role and task requirements and continually guiding subordinates in the direction of these goals, and therefore it is a characteristic of transactional leadership. In transactional leadership, the team members are awarded when they are able to achieve their goals on time and punished when agreed upon goals are not achieved or are not achieved on time (Iain, 2007). In the scenario given, Leader B considers the team member to be personally at fault if the delegated task is not completed and issues punishments for failures. Transactional leadership recognizes accomplishments of individual subordinates and they are rewarded for achieving the objectives agreed upon (Iain, 2007). In the scenario given, Leader B believes in a clear chain of commands and in rewarding good performance and recognizing employee accomplishments. Leader B also rewards subordinates for their successes. Leader B’s transactional leadership style has been justified now by including the examples from the given text. Transformational leadership depends more on personal relationship with subordinates and is supported by trust rather than committing to contracts (Jung Avolio, 1999). In the scenario it is given that Leader C tried to remember his team members’ birthdays and makes an effort to work with them as their coach instead of their manager. Transformational leadership also tries to satisfy its followers’ self-interest and encourages the followers to replace these interests with the interests of the team. In the scenario, Leader C encourages the group to surpass their own self-interest for the betterment of the organization. This type of leadership also focuses on organizational change through stress on new values and different vision of the future which transcends the status quo (Gellis, 2001). Leader C in the scenario also believes that the group can have great success when they are passionate and enthusiastic about a vision. Transformational leaders motivate its followers to achieve their goals through nurturing their individual skills and capabilities (Barbuto, 2005). Leader C in the scenario sets high hopes for subordinates, instills individualism of employees for the benefit of organization and takes a rational problem-solving approach. The Level 5 leadership is described as being hesitant and unruly, shy and fearless and modest with a stern commitment to high standards (Jon Jenkins and Gerrit Visser, 2001). This type of leadership takes struggling organizations from being fine to great and produces other fine leaders within the organizations for future. The Level 5 leadership takes responsibility for the failures and accredits other leaders for accomplishments (Jon Jenkins and Gerrit Visser, 2001). This leadership also establishes unique ideas, long-term vision and values for the organization. In the scenario, Executive A is clearly a level 5 leader as he shies away from attention and accredits others for achievements. He accepts responsibility for failures and poor results; and feels delighted to produce strong leadership within the organization. Therefore it is apparent that Executive A is a Level 5 leader as he took the struggling organization into hands and reshaped the stock prices and company profits into eye-catching ones and he also shares his long-term vision, ideas and values with other leaders of the company. When the Executive A retires and if Leader B is appointed as the CEO, then most of the employees in the organization will start working for their own interest as they will be held responsible for their failures and accomplishments and will be compensated accordingly. Supervision of the employees will become an integral part of managers’ routine as they may use organization’s resources for their personal interests. Transactional leadership is successful in stable organizations because it helps to improve control over employees and reinforces constructive administrative actions through rewards and punishments. Therefore Leader B may find his style appropriate in the organization. Transformational leadership maintains employees’ performance through loyalty to organization, trust in the leader and changes in values and standards of the organization. Leader C has this style of leadership, and if appointed the CEO, the employees will surely have higher motivation and self-confidence; they will get chances and supervision to improve their skills and capabilities. Through self-realization of employees and personal relationships with them, Leader C will be able to make them feel an integral part of the organization and increase their performance beyond expectations. Task 3 Individuals often take one of the bases of power in an organization in which they are employed. There are five bases of power which act as a source of organization; they will be discussed one by one. The first one is Position in Hierarchy (Woldring, 2001), that is the rank of the individual in an organization. The higher the individual’s place in the organizational rank structure, the greater the power he will have. In the given scenario, Employee 1 is using position in hierarchy as the source of his power. He has worked in the marketing department for 12 years and he frequently comes to the office on weekends or stays late to make sure smooth running of tasks. The second base of power is Referent Power (Woldring, 2001); this is the personal relation of an individual with others who are higher in the organizational hierarchy. It only exists if the individual can actually reference the authenticity of relationship so that it can act as a basis of power. Employee 2 has this power as he negotiated with his manager to work four days a week and is the only person who is allowed to have a shorter work week. Third type of power is Reward Power (Raven, 1959); individuals who have a greater degree of control over resources of organization, have greater power. Individuals even lower in the organizational hierarchy can have greater controller over resources of the organization (Woldring, 2001). This power is based on the ability to give valuable reward to others who perform well (Raven, 1959). In the scenario given, Employee 1 has this power as he is controlling the resources of his department to get the large bonus at the year end, and he will spend this bonus on his vacations. The fourth base of power is Demonstrated Expertise (Woldring, 2001); an individual who has an exceptional capability or special knowledge that no other has in the organization. Only having expertise is not sufficient, others should know about the importance of this person’s expertise and its value. Employee 2 has this power as he is the only company employee who can prepare financial statements. The fifth and final source of power is Personality Power or Coercive Power (Woldring, 2001); the perceived personality of the individual is the power here. If the person has strong interpersonal skills, charming and attractive personality, then he will be able to influence others to conform to his ideas or demands (Raven, 1959). This is the case with Employee 3, who has been in the organization for just a year, but because of his personality power, he was able to change entire department’s beliefs. Relationship between Bases of Power and Dependency: The Bases of Power use the concept of Dependency. An employee can only use its base of power on another employee if the other one is dependent on him. As Emerson (1962, p. 32) argues that â€Å"power resides implicitly in the other‘s dependency† and that â€Å"the power of A over B is equal to, and based upon, the dependence of B upon A†. Therefore if a person B is dependent of another person A, only then the power of A exists. The level of power of person A depends upon the degree of dependence of person B on person A and the alternatives available to person B. If there is no dependence then power over another person does not exists. The accounting manager in the given scenario is the person who is dependent upon Employee 2 because of the Expertise power of Employee 2. Employee 2 is the only person in the organization who can prepare the financial statements and so the manager is dependent upon him to prepare it. Employee 1 is dependent upon marketing manager for the award he wants, that is why he stays late in the office to make sure of the completion and accuracy of the work and he often come to office on weekends. Employee 3 was selected as the leader of the team working on new project; all others related to the project are dependent upon him because of his Coercive power. Task 4 The first problem with the company’s current evaluation form is that the rating scales in the form mostly focus on relationships with other employees and on the personality; it is more of a personality test rather than performance and skills evaluation. Instead of evaluating the neatness of the workplace, relationships with peers, attitude with others and friendliness, the questions should be more specific to the performance and quality of work. Performance factors such as knowledge, skills, abilities, quality and timeliness of work, efforts of the employee, works habits, supervisory factors, cooperation, adaptability and effectiveness of communication should be evaluated. The second concern in the evaluation form is that the rating scales are not specific and measurable. The scale being used is to rate an attribute is not numeric or scalar, high, low-medium, medium are being used to score against the attribute. A better approach of scoring will be to use a scale with numeric scale, the highest described as â€Å"Superior† and lowest as â€Å"Unsatisfactory†. Another option of â€Å"Not Applicable† should also be present with all attributes. The use of measurable scale will ease the work for evaluator and he will be able to rate the employee’s attributes more accurately. The third concern in the evaluation form is that the performance factors are not specific. When the manager had to give rating on the engineer’s attitudes, he had to take in to account the engineer’s attitudes towards his job and tasks that he is assigned to do and also his attitudes towards co-workers and manager. The factors should be more specific so that the evaluator can give the ratings to specific attribute and every attribute is taken into account. In the scenario, the manager gave engineer a low rating in the attitude factor although his attitude towards work was very serious and he completed his tasks in a very well manner. He got a low rating because of his poor attitude towards the peers and manager. The 360-degree approach to employee evaluation involves supervisor, peers, and subordinates into the evaluation of an individual. This approach has its own pros and cons. Many people participate in evaluating a person so it gives complete view of the performance of the person. The performance view is captured from the supervisor, peers and the subordinates, they respond as they see the person’s performance. It reduces the bias of the supervisor or the manager towards an employee. It the supervisor does not likes the attitude of appearance of the employee, and then he might rate the employee with a lower score. If the employee’s attitude with the supervisor is not favorable but the peers and subordinates like the attitude of the employee, then this can be captured in the evaluation process. Many people participate in the evaluation process, so the score becomes more reliable and more accurate. The supervisor may not have a personal relation with the employee and may not know him too well to rate his personality and attitude towards work. It is also possible that the employee have had some kind of incident with the supervisor in the past and since then the attitude towards the employee had become unfavorable. Then the supervisor would obviously rate him low in the performance factors. Most of the times in an organization, peers and co-workers know the employee better than the supervisor; so when the peers will evaluate the employee, they will be able to give the ratings more accurately and their ratings will be more reliable than any others. The attitude of a person towards his sub-ordinates is also very important, this attitude can be recorded when sub-ordinates will take part in the evaluation process of the employee. And then after the evaluation, the employee can leverage his strengths according to others’ perception of his performance and personality. So, 360-degree approach to performance evaluation helps in evaluating the employee from many views and in recording reliable and more accurate information then the traditional forms of evaluations and is not only helpful to the management to make important decisions but also is useful to the person being evaluated . There are some disadvantages too of including the supervisor, peers and subordinates in the evaluation process. One of the main disadvantages is that all the peers and subordinates may not like the personality of the employee being evaluated and may rate him very low based on his attitude and personality. The main purpose of evaluating an employee is to evaluate the performance and skills and attitude towards the work and tasks assigned to him. The co-workers and subordinates may have issues with employee being evaluated because of personality clash, and although his work is up to the mark and performance is well, but still the peers, supervisor and subordinates might give him low score on performance. There are a handful of employee performance evaluation methods; three of them are top-down, peer-to-peer and 360-degree. Top-down is the most commonly used in the organizations today. It involves the direct manager of the employee in the evaluation process and is only useful if the manager knows his employee well enough. Peer-to-peer entails the employees of the same levels to review each other. Nobody knows the capabilities and performance of an employee better than his peer or co-worker. While it can be effective method, it can also be very unsuccessful at times. If there is jealousy among the co-workers or if there is competition then it is obvious that they will not rate each others in a reliable manner. When there are multiple managers or multiple peers of an employee then these methods prove successful. The third method is 360-degree evaluation which takes into account the reviews of peers, subordinates and the managers or supervisors. In some organizations even suppliers and customers are involved in the evaluation process. While the advantage of multiple points of views is clear, it poses some threats also. Sometimes the subordinates may not give the true feedback of their managers because of the fear that manager will get to know about it. The following are the errors and biases that commonly affect the accuracy of performance evaluation. The first one is that the employees may favor the evaluation questions of their manager as they will fear that the manager will find out and so their review will not be true. The second is that the peers might not be mature enough or experienced enough to evaluate each other and they may form a cartel and rate each other well. The third example is that the manager does not the performance of his employee whom he is to evaluate because of no interaction with him, and he might just do the evaluation providing inaccurate information. In the given scenario, the evaluation form should be made more reliable and bias free and should be more oriented towards the performance of the employee rather than the friendliness and the attitude towards the co-workers. The scale used should be numeric with the highest being the best and lowest being the most poor. Customers, subordinates, and co-workers should also be included in the evaluation process to make it fairer. References Online Journal Iain, Ph. D. Hay. (2007 ). Transactional and Transformational Leaderships Compared. Leadership of Stability and leadership of vola tility, Volume 4, Issue 4. Retrieved 04 16, 2009, from Academic Leadership database. Website Organization/Website/Author name. (Year, Month Day). Title. Retrieved Month Day, Year, from www. url. com Value Based Management. net/Victor Vroom. (2009, 03 23). Motivation and Management Vroom’s Expectancy Theory. Retrieved 04 14, 2009, from http://www. valuebasedmanagement. net/methods_vroom_expectancy_theory. html Arrod. co. uk/Dave Droar. (2006, 12 31). Expectancy theory of motivation. Retrieved 04 14, 2009, from http://www. arrod. co. uk/archive/concept_vroom. php Imaginal Training/Jon Jenkins and Gerrit Visser. (2001). Level 5 Leadership. Retrieved 04 14, 2009, from http://www. imaginal. nl/articleLevel5Leadership. htm Workplace Competence International Limited/Roelf Woldring. (2001). Power in Organizations: A way of Thinking About What You’ve Got, and How to Use It. Retrieved 04 16, 2009, from http://www. wciltd. com/pdfquark/powerorgv2. pdf

Employee Motivation Levels in Hospitality Industry

Employee Motivation Levels in Hospitality Industry INTRODUCTION The most important intangible product in service industry is the employee itself. Losses caused due to replacing them adds up to the economic s. One of the important tools of employee management ‘Motivation has been missing out of ‘TO DO list from the organisation directors. They seems to believe that since there are less jobs outside available due to recession in todays job market, employee would not leave and we are in favour to keep them. Fewer turnovers experienced from employee side but what about the productivity of employee. Can that be tackled by forcing the employee to do whatever as the contract always says, ‘duties could vary according to business requirements, or disciplinary follow? Organizations become better places to work through improving leadership skills and corporate culture change. Businesses working on a network of hierarchies imagine a business like a triple-decker bus, the directors of the business are on the top deck, the managers are on the middle deck and the employees are on the lower deck. As the bus runs on its normal day to day business, down the normal streets picking up normal day to day people. What is happening is that the bus should be stopping at various bus stops in order to recruit new employees and managers, so that they can come on the bus and of course obviously let the team members off the bus if they decide to leave. The directors would begin to become conscious that the number of employees leaving the bus is increasing and they are not really quite sure why? So they decide what they should do is to commission an employee survey. Now the cost of the employee turnover is obviously something that is an issue or can be an issue for va rious businesses. All organizations heavily invest in the human resource department. The cost of interviewing, hiring, training, developing, maintaining and retaining employees are very high. Therefore, managers at all costs must minimize employees dissatisfaction and take every step possible to reduce it. Although, there is no standard framework for understanding the employees turnover process as whole, a wide range of factors have been found useful in interpreting employee turnover (Kevin, 2004). Therefore, there is need to develop a fuller understanding of the employee turnover, more especially, the sources. What determines employee turnover, affects and strategies that managers can put in place to minimize turnover. During this weakened economic condition and heightening competition, organizations must continue to develop tangible products and provide services which are based on strategies created by employees. These employees are extremely crucial to the organization since their value to the orga nization is essentially intangible and not easily replicated. Therefore, senior managers must recognize that employees are major contributors to the efficient achievement of the organizations success (Abbasi, 2000). Managers should control employee turnover for the benefit of the organizations success. AIM Critically analyse employee motivation level in hospitality industry with a particular focus on operations management. OBJECTIVE 1. To investigate the need of motivation in hospitality industry 2. To examine the damage caused with de-motivation 3. To critically access alternatives in reducing employee turnover 4. To provide strategic evaluation for motivating operations management whilst smooth running of the business RATIONALE Several businesses now days are easily slipping into administration; it is not only several job loses but also a huge loss of efforts made by operating team to bring the business to a certain stage to employ that many employees. Truly speaking, businesses are not built solely to provide jobs and the best comfortable environment for people within the community. They are out there to make money and progress which could be any industry. The purpose of this dissertation is to focus on hospitality industry, where we need to find the root of employee turnover. It is easy for a staff at lower level to move in and out of an organisation in relation to the operating management team. What causes that to happen at first place? Do line managers not see the importance of increasing motivation during difficult times? Are management in need of motivation themselves? Are they much more worried about there own survival? So if the upper management team is satisfied, they would certainly be in a positi on to furnish their head of departments easily. Global economic condition is struggling and has to face continues challenges with competitions growing. It cannot be right for a profit organisation to just vanish with small bumps of recession. Of course, both employee and business are affected with these downfalls. A need has aroused to look into this matter because as its a fact that turnover has always been one of the high business expenses, thus at the time of recession as the economic conditions are not stable, businesses should do something to beat this cost in hand. Motivation is the cure that spurns employees eagerness to work without pressure. To say that nobody can motivate a team employee at work is like saying there are no influential leaders, there are no effective managers, there are no motivational speakers, the psychologists in sports management teams are useless and that motivation is not achievable. Motivation has been used by effective managers to prompt ordinary people to achieve uncommon results in all fields of endeavours. LITERATURE REVIEW Vast amount of literature is available in how to motivate your employee, and it would be applicable in the real world around. Simple definition of Motivation by Lindner, J. R. (1998) can be as â€Å"the inner force that drives individuals to accomplish personal and organizational goals.† Understanding what motivated employees and how they were motivated was the focus of many researchers following the publication of the Hawthorne Study results (Terpstra, 1979). Five major approaches that have led to the understanding of motivation are Maslows need-hierarchy theory, Herzbergs two- factor theory, Vrooms expectancy theory, Adams equity theory, and Skinners reinforcement theory. According to Maslow, employees have five levels of needs (Maslow, 1943): physiological, safety, social, ego, and self- actualizing. Maslow argued that lower level needs had to be satisfied before the next higher level need would motivate employees. Herzbergs work categorized motivation into two factors: motivators and hygienes (Herzberg, Mausner, Snyderman, 1959). Motivator or intrinsic factors, such as achievement and recognition, produce job satisfaction. Hygiene or extrinsic factors, such as pay and job security, produce job dissatisfaction. Vrooms theory is based on the belief that employee effort will lead to performance and performance will lead to rewards (Vroom, 1964). Rewards may be either positive or negative. The more positive the reward the more likely the employee will be highly motivated. Conversely, the more negative the reward the less likely the employee will be motivated. Adams theory states that employees strive for equity between themselves and other workers. Equ ity is achieved when the ratio of employee outcomes over inputs is equal to other employee outcomes over inputs (Adams, 1965). Skinners theory simply states those employees behaviours that lead to positive outcomes will be repeated and behaviours that lead to negative outcomes will not be repeated (Skinner, 1953). Managers should positively reinforce employee behaviours that lead to positive outcomes. Managers should negatively reinforce employee behaviour that leads to negative outcomes. Motivation defined by some of the authors is the psychological process that gives behaviour purpose and direction (Kreitner, 1995); a predisposition to behave in a purposive manner to achieve specific, unmet needs (Buford, Bedeian, Lindner, 1995); an internal drive to satisfy an unsatisfied need (Higgins, 1994); and the will to achieve (Bedeian, 1993); and also more. Employee turnover is the rotation of workers around the labour market; between firms, jobs and occupations; and between the states of employment and unemployment (Abassi et al. 2000). Whereas the term â€Å"turnover† defined by (Price (1977) as: the ratio of the number of organizational members who have left during the period being considered divided by the average number of people in that organization during the period. Frequently, managers refer to turnover as the entire process associated with filling a vacancy: Each time a position is vacated, either voluntarily or involuntarily, a new employee must be hired and trained. This replacement cycle is known as turnover (Woods, 1995). This term is also often utilized in efforts to measure relationships of employees in an organization as they leave, regardless of reason. â€Å"Unfolding model† of voluntary turnover represents a divergence from traditional thinking (Hom and (Griffeth, 1995) by focusing more on the decisiona l aspect of employee turnover, in other words, showing instances of voluntary turnover as decisions to quit. Indeed, the model is based on a theory of decision making, image theory (Beach, 1990). The image theory describes the process of how individuals process information during decision making. The underlying premise of the model is that people leave organizations after they have analyzed the reasons for quitting. (Beach, 1990) argues that individuals seldom have the cognitive resources to systematically evaluate all incoming information, so individuals instead, simply and quickly compare incoming information to more heuristic type of decision making alternatives or a more rule of thumb type of decision making. Most researchers (Bluedorn, 1982; Kalliath and Beck, 2001; Kramer, 1995; Peters., 1981; Saks, 1996) have attempted to answer the question of what determines peoples intention to quit by investigating possible antecedents of employees intentions to quit. To date, there has been little consistency in findings, which is partly due to the diversity of employees included by the researchers and the lack of consistency in their findings. Therefore, there are several reasons why people quit from one organization to another or why people leave organization. The experience of job related stress (job stress), the range factors that lead to job related stress (Stressors), lack of commitment in the organization; and job dissatisfaction results in employees deciding to quit (Firth et al. 2004). This evidently indicates that these are individual decisions that cause employees to quit their jobs. They are other factors like personal agency refers to concepts such as a sense of powerlessness, locus o f control and personal control. Locus control refers to the extent to which people believe that the external factors such as chance and other powerful people are in control of the events which influence their lives Firth et al. (2004). (Manu (2004) argue that employees quit from organization due economic reasons. Using economic model they showed that people quit from organization due to economic reasons and these can be used to predict the labour turnover in the market. Good local labour market conditions improve organizational stability (Schervish, 1983). Large organizations can provide employees with better chances for progression and higher wages and hence ensure loyalty towards the organization (Idson and Feaster 1990). Trevor (2001) argues that local unemployment rates interact with job satisfaction to predict turnover in the market. Role stressors also lead to employees turnover. Role ambiguity refers to the difference between what people expect of us on the job and what we fe el we should do. This uncertainty is usually caused due to inadequate and blurred communication, As a result, it causes uncertainty about what our role should be. It can be a result of misunderstanding what is expected, how to meet the expectations, or the employee thinking the job should be different (Kahn et al. Muchinsky, 1990). Insufficient information on how to perform the job adequately, unclear expectations of peers and supervisors, ambiguity of performance evaluation methods, extensive job pressures, and lack of consensus on job functions or duties may cause employees to feel less involved and less satisfied with their jobs and careers, less committed to their organizations, and eventually display a propensity to leave the organization. If roles of employees are not clearly spelled out by management and supervisors, it would accelerate the degree of employees quitting their jobs due to lack of role clarity. And that is what happens at the lower level of the Bus organisation. Voluntarily vs. involuntary turnover There are some factors that are, in part, beyond the control of management, such as the unforeseen event of death of an employee or incapacity of a member of staff. Other factors have been classed as involuntary turnover in the past such as the need to provide care for children or aged relatives. Today such factors should not be seen as involuntary turnover as both government regulation and company policies create the chance for such staff to come back to work, or to continue to work on a more flexible basis (Simon, 2007). Organizational factors Organizational instability is one of the leading factors of a high degree of employee turnover. Indications are that employees are more likely to stay when there is a predictable work environment and vice versa (Zuber, 2001). Moreover, In organizations where there was a high level of inefficiency there was also a high level of staff turnover (Alexander 1994). Therefore, in situations where organizations are not stable employees tend to quit and look for stable organizations because stable organizations enable the employees to predict their career advancement. The imposition of a quantitative approach to managing the employees led to disenchantment of staff and hence it leads to labour turnover. Therefore senior management should not use quantitative approach in managing its employees. Adopting a cost oriented approach to employment costs increases labour turnover (Simon, 2007). All these approaches should be avoided if managers want to minimize employee turnover an increase organizational competitiveness in this environment of economic downturn. Employees have a strong need to be informed. Organization with strong communication systems enjoyed lower turnover of staff (Labov, 1997). Employees feel comfortable to stay longer, in positions where they are involved in some level of the decision-making process. That is employees should fully understand about issues that affect their working atmosphere (Magner, 1996). But in the absence of sharing information, employee empowerment the chances of continuity of employees are minimal. (Costly, 1987) points out that a high labour turnover may mean poor personnel policies, poor recruitment policies, poor supervisory practices, poor grievance procedures, or lack of motivation. All these factors contribute to high employee turnover in the sense that there is no proper management practices and policies on personnel matter s hence employees are not recruited scientifically, promotions of employees are not based on spelled out policies, no grievance procedures are in place and thus employees decides to quit. (Griffeth, 2000) noted that pay and pay-related variables have a modest effect on turnover. Their analysis also included studies that examined the relationship between pay, a persons performance and turnover. They concluded that when high performers are insufficiently rewarded, they quit. If jobs provide adequate financial incentives the more likely employees remain with organization and vice versa. There are also other factors which make employees to quit from organizations and these are poor hiring practices, managerial style and lack of recognition, lack of competitive compensation system in the organization (Abassi, 2000). Effects of employee turnover Employee turnover could be very expensive from the organizations point of view, and affects could be more during the hard-hitting period of recession. There are mainly two factors that effect employee turnover. Voluntary quits which represents a mass departure of human capital investment from organizations and the following replacement process entails manifold costs to the organizations (Fair, 1992). The replacement costs would include, search of the external labour market for a possible substitute, selection between competing substitutes, induction of the chosen substitute, and formal and informal training of the substitute until he or she attains performance levels equivalent to the individual who quit (John, 2000). In addition to these replacement costs, output would be affected to some extend or output would be maintained at the cost of overtime payment. The reason so much attention has been paid to the issue of turnover is because turnover has very significant effects on organiz ations (DeMicco and Giridharan, 1987; Dyke and Strick, 1990; Cantrell and Saranakhsh, 1991; Denvir and Mcmahon, 1992).Many researchers argue that high turnover rates might have negative effects on the profitability of organizations if not managed properly. Moreover, turnover can play a key role in de-motivating employees, resulting in low productivity, inefficient output and therefore loss. Turnover has many hidden or invisible costs (Philips, 1990) and these invisible costs are result of incoming employees, co-workers closely associated with incoming employees, co-workers closely associated with departing employees and position being filled while vacant. And all these affect the profitability of the organization. On the other hand turnover also affects customer service and satisfaction (Kemal, 2002).Catherine (2002) argue that turnover include other costs, such as lost productivity, lost sales, and managements time, estimate the turnover costs of an hourly employee to be US $3,000 to $10,000 each. This clearly demonstrates that turnover affects the profitability of the organization and if its not managed properly it would have the negative effect on the profit. Research estimates indicate that hiring and training a replacement worker for a lost employee costs approximately 50 percent of the workers annual salary (Johnson, 2000) but the costs do not break off there. Eac h time an employee leaves the firm, we presume that productivity drops due to the learning curve involved in understanding the job and the organization. Furthermore, the loss of intellectual capital adds to this cost, since not only do organizations lose the human capital and relational capital of the departing employee, but also competitors are potentially gaining these assets (Meaghan, 2002). Therefore, if employee turnover is not managed properly it would affect the organization adversely in terms of personnel costs and in the long run it would affect its liquidity position. However, voluntary turnover incurs significant cost, both in terms of direct costs (replacement, recruitment and selection, temporary staff, management time), and also and perhaps more significantly in terms of indirect costs (morale, pressure on remaining staff, costs of learning, product/service quality, and the loss of social capital (Dess, 2001). Cost of turnover One simple method to calculate the turnover rate of any business is to divide the number of employees who have left the organization within a year, by the total number of employees who work for that company in the same year. Lets say there were 100 employees at the beginning of the year, and 100 employees at the end of the year, and at the end of the year, 84 of those employees were the same ones as were there the previous year. You might say that the turnover rate was 16%. = 16% But suppose one of those 16 who left was actually replaced three times. The employee quit in January, the replacement quit in April, and another person was hired who lasted only until November. Then you might want to count every time an employee left the company and another one was hired in this case youd get 18%. Another complication: suppose the work force is 100 at the beginning and 90 at the end of the year. Perhaps 16 people have left, but only 6 have been hired during the year, while 2 more were hired and retired within the same year. You might define turnover as 18/100 or as 18/90, or as 18/95, since 95 is the average of 90 and 100. Instead of 95, you might want to do a fancier average, where you actually add up the number of employees on each day of the year, and divide the total by 365. Strategies to minimize employee turnover Strategies on how to minimize employee turnover, confronted with problems of employee turnover, management has several policy options like changing (or improving existing) policies towards recruitment, selection, induction, training, job design and wage payment. Policy choice, however, must be appropriate to the precise diagnosis of the problem. Employee turnover attributable to poor selection procedures, for example, is unlikely to improve were the policy modification to focus exclusively on the induction process. Equally, employee turnover attributable to wage rates which produce earnings that are not competitive with other firms in the local labour market is unlikely to decrease were the policy adjustment merely to enhance the organizations provision of on-the job training opportunities. Given that there is increase in direct and indirect costs of labour turnover, therefore, management are frequently exhorted to identify the reasons why people leave organizations so that appropria te action is taken by the management. Hence, accurate analysis of the cause of turnover is vital to implement the necessary strategy. Extensive research has shown that the following categories of human capital management factors provides a core set of measures that senior management can use to increase the effectiveness of their investment in people and improve overall corporate performance of business: Employee engagement, the organizations capacity to engage, retain, and optimize the value of its employees hinges on how well jobs are designed, how employees time is used, and the commitment and support that is shown to employees by the management would motivate employees to stay in organizations. Knowledge accessibility, the extent of the organizations collaboration and its capacity for making knowledge and ideas widely available to employees, would motivate employees to stay in the organization. Sharing of information should be made at all levels of management. This accessibility of information would lead to strong performance from the employees and creating strong corporate culture (Meaghan, 2002). Therefore; in formation accessibility would make employees feel that they are appreciated for their effort and chances of leaving the organization are minimal. Workforce optimization, the organizations success in optimizing the performance of the employees by establishing essential processes for getting work done, providing good working conditions, establishing accountability and making good hiring choices would retain employees in their organization. The importance of gaining better understanding of the factors related to recruitment, motivation and retention of employees is further underscored by rising personnel costs and high rates of employee turnover (Badawy, 1988; Basta and Johnson, 1989; Garden, 1989; Parden, 1981; Sherman, 1986). With increased competitiveness during recession, managers in many organizations are experiencing greater pressure from top management to improve recruitment, selection, training, and retention of good employees and in the long run would encourage employees to st ay in organizations. Job involvement describes an individuals ego involvement with work and indicates the extent to which an individual identifies psychologically with his/her job (Kanungo, 1982). Involvement in terms of internalizing values about the goodness or the importance of work motivated employees not to quit their jobs and these involvements are related to task characteristics. Workers who have a greater variety of tasks tend to stay with the job. Task characteristics have been found to be potential determinants of turnover among employees (Couger, 1988; Couger and Kawasaki, 1980; Garden, 1989; Goldstein and Rockart, 1984). These include the five core job characteristics identified by (Hackman and Oldham (1975, 1980): skill variety, which refers to the opportunity to utilize a variety of valued skills and talents on the job; task identity, or the extent to which a job requires completion of a whole and identifiable piece of work that is, doing a job from beginning to end, with visible results; task significance, which reflects the extent to which the job has a substantial impact on the lives or work of other people, whether within or outside the organization; job autonomy, or the extent to which the job provides freedom, independence, and discretion in scheduling work and determining procedures that the job provides; and job feedback, which refers to the extent to which the job provides information about the effectiveness of ones performance (Tor, 1997). Involvement would influence job satisfaction and increase organizational commitment of the employees. Employees who are more involved in their jobs are more satisfied with their jobs and more committed to their organization (Blau and Boal, 1989; Brooke and Price, 1989; Brooke et al., 1988; Kanungo, 1982). Job involvement has also been found to be negatively related to turnover intentions (Blat and Boal, 1989). Job satisfaction, career satisfaction, and organizational commitment reflect a positive attitude towards the organization, thus having a direct influence on employee turnover intentions. Job satisfaction, job involvement and organizational commitment are considered to be related but distinguishable attitudes (Brooke and Price, 1989). Satisfaction represents an effective response to specific aspects of the job or career and denotes the pleasurable or positive emotional state resulting from an appraisal of ones job or career (Locke, 1976; Porter, 1974; Williams and Hazer, 1986).Organizational commitment is an effective response to the whole organization and the degree of attachme nt or loyalty employees feel towards the organization. Job involvement represents the extent to which employees are absorbed in or preoccupied with their jobs and the extent to which an individual identifies with his/her job (Brooke, 1988).The degree of commitment and loyalty can be achieved if management they enrich the jobs, empower and compensate employees properly. Empowerment of employees could help to enhance the continuity of employees in organizations. Empowered employees where managers supervise more people than in a traditional hierarchy and delegate more decisions to their subordinates (Malone, 1997). Managers act like coaches and help employees solve problems. Employees, he concludes, have increased responsibility. Superiors empowering subordinates by delegating responsibilities to them leads to subordinates who are more satisfied with their leaders and consider them to be fair and in turn to perform up to the superiors expectations (Keller and Dansereau, 1995). All thes e factors ensure employees commitment towards the organization and chances of quitting are minimal. Strategic guidelines for motivating staff whilst smooth running of the business When the economy is on a slippery slope and when spirits are down, how do managers pick themselves and others up, so that they can meet the ongoing challenges? Hotels still have to operate, and services still need to be provided by employees who are working harder than ever before just so that their organization can survive. Therefore companies need to have some strategic policies to deal with employee motivation during hard times. Lend a listening ear Now, more than ever before, the manager needs to listen to what employees are saying, not only to what may seem to be the surface issues, but also to the underlying issues. Roxanne Emmerich, President of The Emmerich Group, stated in an article for the Indiana Bankers Association that, â€Å"Guilt, fear, paranoia—as well as a few other destructive emotions—can freeze peoples performance during tough times. The natural response is for a leader to click his or her heels with the hopes of ending up in Kansas. Denial is the natural response when things get tough, but many leaders never move beyond that. The thought of talking about feelings openly sends shivers down the spines of many managers, and ignoring these emotions only causes greater challenges.† In the November 7, 2008, issue of The Wall Street Journal, Jim Harter co-author of â€Å"72; The Elements of Great Managing† and a researcher with Gallup, stated in an interview about motivation that, â€Å"O rganizations have to put more attention into it. They have to communicate more.† Hence if we wish to motivate the staff during tough times, managers need to communicate more, not less. Be an advocate rather than an adversary Brian Mclvor, author of â€Å"Career Detection: Funding and Managing Your Career† stated in an interview published in the The Irish Times, on February 9, 2009, â€Å"You need to be honest and realistic with people organizations are changing all bets are off.† However, while discussions with employees may have to be framed against that background, news doesnt have to be all gloom and doom. Managers need to be advocates for their organizations and realistic about opportunities within the organization. The manager should be an advocate for the future rather than an adversary against the future, which can be an un-stabilizing influence in the organization. Emmerich states, â€Å"Lead your people to the understanding that even during the darkest of times, many do well, and you intend to be one of those. Your team needs to shift out of their doomsday story and into one of possibilities. When people say We cant because, the broken record response needs to be, Well, how CAN we ?â€Å" Therefore, be an advocate for the vision rather than an adversary against the vision. Look for the silver lining In the February 27, 2009 issue of Business Week, there is an interesting article by Patricia OConnell. The article discusses a first look at a recent Accenture survey that reveals that women and men feel they have more to offer their employers. OConnell states, â€Å"Managers looking for an edge amid a dismal economy, likely hiring freezes, and even staff cuts may have a hidden resource—their own underutilized staff. According to a winter 2008 Accenture survey, 46 percent of women and 49 percent of men worldwide believe they are insufficiently challenged in their jobs.† This affords unique opportunities to organizations that will reap possible benefits for employees as well as employers. This may be a time to review the opportunities and challenges of an organization and how the skill sets of individual employees may be used to enrich jobs and the workplace. Armelle Carminati, Managing Director of Human Capital and Diversity at Accenture, stated, â€Å"Companies should shy away from the one size- fits-all approach with workers The art of tailoring a career offering is the new space where employers have to go and will be the key to both employees and employers success.† As time gets tighter and the work force slimmer, this presents a unique opportunity for employers and employees to sit down as a team and evaluate the possibilities for the future. It is amazing the skill sets and aptitudes that may be uncovered when people are challenged to rise to the occasion. When things go downhill, up-skill â€Å"Up-skill† is a term used in The Irish Times article cited earlier that basically encourages coordinated training during tight economic times. For companies to survive and for employees to retain their jobs, it Employee Motivation Levels in Hospitality Industry Employee Motivation Levels in Hospitality Industry INTRODUCTION The most important intangible product in service industry is the employee itself. Losses caused due to replacing them adds up to the economic s. One of the important tools of employee management ‘Motivation has been missing out of ‘TO DO list from the organisation directors. They seems to believe that since there are less jobs outside available due to recession in todays job market, employee would not leave and we are in favour to keep them. Fewer turnovers experienced from employee side but what about the productivity of employee. Can that be tackled by forcing the employee to do whatever as the contract always says, ‘duties could vary according to business requirements, or disciplinary follow? Organizations become better places to work through improving leadership skills and corporate culture change. Businesses working on a network of hierarchies imagine a business like a triple-decker bus, the directors of the business are on the top deck, the managers are on the middle deck and the employees are on the lower deck. As the bus runs on its normal day to day business, down the normal streets picking up normal day to day people. What is happening is that the bus should be stopping at various bus stops in order to recruit new employees and managers, so that they can come on the bus and of course obviously let the team members off the bus if they decide to leave. The directors would begin to become conscious that the number of employees leaving the bus is increasing and they are not really quite sure why? So they decide what they should do is to commission an employee survey. Now the cost of the employee turnover is obviously something that is an issue or can be an issue for va rious businesses. All organizations heavily invest in the human resource department. The cost of interviewing, hiring, training, developing, maintaining and retaining employees are very high. Therefore, managers at all costs must minimize employees dissatisfaction and take every step possible to reduce it. Although, there is no standard framework for understanding the employees turnover process as whole, a wide range of factors have been found useful in interpreting employee turnover (Kevin, 2004). Therefore, there is need to develop a fuller understanding of the employee turnover, more especially, the sources. What determines employee turnover, affects and strategies that managers can put in place to minimize turnover. During this weakened economic condition and heightening competition, organizations must continue to develop tangible products and provide services which are based on strategies created by employees. These employees are extremely crucial to the organization since their value to the orga nization is essentially intangible and not easily replicated. Therefore, senior managers must recognize that employees are major contributors to the efficient achievement of the organizations success (Abbasi, 2000). Managers should control employee turnover for the benefit of the organizations success. AIM Critically analyse employee motivation level in hospitality industry with a particular focus on operations management. OBJECTIVE 1. To investigate the need of motivation in hospitality industry 2. To examine the damage caused with de-motivation 3. To critically access alternatives in reducing employee turnover 4. To provide strategic evaluation for motivating operations management whilst smooth running of the business RATIONALE Several businesses now days are easily slipping into administration; it is not only several job loses but also a huge loss of efforts made by operating team to bring the business to a certain stage to employ that many employees. Truly speaking, businesses are not built solely to provide jobs and the best comfortable environment for people within the community. They are out there to make money and progress which could be any industry. The purpose of this dissertation is to focus on hospitality industry, where we need to find the root of employee turnover. It is easy for a staff at lower level to move in and out of an organisation in relation to the operating management team. What causes that to happen at first place? Do line managers not see the importance of increasing motivation during difficult times? Are management in need of motivation themselves? Are they much more worried about there own survival? So if the upper management team is satisfied, they would certainly be in a positi on to furnish their head of departments easily. Global economic condition is struggling and has to face continues challenges with competitions growing. It cannot be right for a profit organisation to just vanish with small bumps of recession. Of course, both employee and business are affected with these downfalls. A need has aroused to look into this matter because as its a fact that turnover has always been one of the high business expenses, thus at the time of recession as the economic conditions are not stable, businesses should do something to beat this cost in hand. Motivation is the cure that spurns employees eagerness to work without pressure. To say that nobody can motivate a team employee at work is like saying there are no influential leaders, there are no effective managers, there are no motivational speakers, the psychologists in sports management teams are useless and that motivation is not achievable. Motivation has been used by effective managers to prompt ordinary people to achieve uncommon results in all fields of endeavours. LITERATURE REVIEW Vast amount of literature is available in how to motivate your employee, and it would be applicable in the real world around. Simple definition of Motivation by Lindner, J. R. (1998) can be as â€Å"the inner force that drives individuals to accomplish personal and organizational goals.† Understanding what motivated employees and how they were motivated was the focus of many researchers following the publication of the Hawthorne Study results (Terpstra, 1979). Five major approaches that have led to the understanding of motivation are Maslows need-hierarchy theory, Herzbergs two- factor theory, Vrooms expectancy theory, Adams equity theory, and Skinners reinforcement theory. According to Maslow, employees have five levels of needs (Maslow, 1943): physiological, safety, social, ego, and self- actualizing. Maslow argued that lower level needs had to be satisfied before the next higher level need would motivate employees. Herzbergs work categorized motivation into two factors: motivators and hygienes (Herzberg, Mausner, Snyderman, 1959). Motivator or intrinsic factors, such as achievement and recognition, produce job satisfaction. Hygiene or extrinsic factors, such as pay and job security, produce job dissatisfaction. Vrooms theory is based on the belief that employee effort will lead to performance and performance will lead to rewards (Vroom, 1964). Rewards may be either positive or negative. The more positive the reward the more likely the employee will be highly motivated. Conversely, the more negative the reward the less likely the employee will be motivated. Adams theory states that employees strive for equity between themselves and other workers. Equ ity is achieved when the ratio of employee outcomes over inputs is equal to other employee outcomes over inputs (Adams, 1965). Skinners theory simply states those employees behaviours that lead to positive outcomes will be repeated and behaviours that lead to negative outcomes will not be repeated (Skinner, 1953). Managers should positively reinforce employee behaviours that lead to positive outcomes. Managers should negatively reinforce employee behaviour that leads to negative outcomes. Motivation defined by some of the authors is the psychological process that gives behaviour purpose and direction (Kreitner, 1995); a predisposition to behave in a purposive manner to achieve specific, unmet needs (Buford, Bedeian, Lindner, 1995); an internal drive to satisfy an unsatisfied need (Higgins, 1994); and the will to achieve (Bedeian, 1993); and also more. Employee turnover is the rotation of workers around the labour market; between firms, jobs and occupations; and between the states of employment and unemployment (Abassi et al. 2000). Whereas the term â€Å"turnover† defined by (Price (1977) as: the ratio of the number of organizational members who have left during the period being considered divided by the average number of people in that organization during the period. Frequently, managers refer to turnover as the entire process associated with filling a vacancy: Each time a position is vacated, either voluntarily or involuntarily, a new employee must be hired and trained. This replacement cycle is known as turnover (Woods, 1995). This term is also often utilized in efforts to measure relationships of employees in an organization as they leave, regardless of reason. â€Å"Unfolding model† of voluntary turnover represents a divergence from traditional thinking (Hom and (Griffeth, 1995) by focusing more on the decisiona l aspect of employee turnover, in other words, showing instances of voluntary turnover as decisions to quit. Indeed, the model is based on a theory of decision making, image theory (Beach, 1990). The image theory describes the process of how individuals process information during decision making. The underlying premise of the model is that people leave organizations after they have analyzed the reasons for quitting. (Beach, 1990) argues that individuals seldom have the cognitive resources to systematically evaluate all incoming information, so individuals instead, simply and quickly compare incoming information to more heuristic type of decision making alternatives or a more rule of thumb type of decision making. Most researchers (Bluedorn, 1982; Kalliath and Beck, 2001; Kramer, 1995; Peters., 1981; Saks, 1996) have attempted to answer the question of what determines peoples intention to quit by investigating possible antecedents of employees intentions to quit. To date, there has been little consistency in findings, which is partly due to the diversity of employees included by the researchers and the lack of consistency in their findings. Therefore, there are several reasons why people quit from one organization to another or why people leave organization. The experience of job related stress (job stress), the range factors that lead to job related stress (Stressors), lack of commitment in the organization; and job dissatisfaction results in employees deciding to quit (Firth et al. 2004). This evidently indicates that these are individual decisions that cause employees to quit their jobs. They are other factors like personal agency refers to concepts such as a sense of powerlessness, locus o f control and personal control. Locus control refers to the extent to which people believe that the external factors such as chance and other powerful people are in control of the events which influence their lives Firth et al. (2004). (Manu (2004) argue that employees quit from organization due economic reasons. Using economic model they showed that people quit from organization due to economic reasons and these can be used to predict the labour turnover in the market. Good local labour market conditions improve organizational stability (Schervish, 1983). Large organizations can provide employees with better chances for progression and higher wages and hence ensure loyalty towards the organization (Idson and Feaster 1990). Trevor (2001) argues that local unemployment rates interact with job satisfaction to predict turnover in the market. Role stressors also lead to employees turnover. Role ambiguity refers to the difference between what people expect of us on the job and what we fe el we should do. This uncertainty is usually caused due to inadequate and blurred communication, As a result, it causes uncertainty about what our role should be. It can be a result of misunderstanding what is expected, how to meet the expectations, or the employee thinking the job should be different (Kahn et al. Muchinsky, 1990). Insufficient information on how to perform the job adequately, unclear expectations of peers and supervisors, ambiguity of performance evaluation methods, extensive job pressures, and lack of consensus on job functions or duties may cause employees to feel less involved and less satisfied with their jobs and careers, less committed to their organizations, and eventually display a propensity to leave the organization. If roles of employees are not clearly spelled out by management and supervisors, it would accelerate the degree of employees quitting their jobs due to lack of role clarity. And that is what happens at the lower level of the Bus organisation. Voluntarily vs. involuntary turnover There are some factors that are, in part, beyond the control of management, such as the unforeseen event of death of an employee or incapacity of a member of staff. Other factors have been classed as involuntary turnover in the past such as the need to provide care for children or aged relatives. Today such factors should not be seen as involuntary turnover as both government regulation and company policies create the chance for such staff to come back to work, or to continue to work on a more flexible basis (Simon, 2007). Organizational factors Organizational instability is one of the leading factors of a high degree of employee turnover. Indications are that employees are more likely to stay when there is a predictable work environment and vice versa (Zuber, 2001). Moreover, In organizations where there was a high level of inefficiency there was also a high level of staff turnover (Alexander 1994). Therefore, in situations where organizations are not stable employees tend to quit and look for stable organizations because stable organizations enable the employees to predict their career advancement. The imposition of a quantitative approach to managing the employees led to disenchantment of staff and hence it leads to labour turnover. Therefore senior management should not use quantitative approach in managing its employees. Adopting a cost oriented approach to employment costs increases labour turnover (Simon, 2007). All these approaches should be avoided if managers want to minimize employee turnover an increase organizational competitiveness in this environment of economic downturn. Employees have a strong need to be informed. Organization with strong communication systems enjoyed lower turnover of staff (Labov, 1997). Employees feel comfortable to stay longer, in positions where they are involved in some level of the decision-making process. That is employees should fully understand about issues that affect their working atmosphere (Magner, 1996). But in the absence of sharing information, employee empowerment the chances of continuity of employees are minimal. (Costly, 1987) points out that a high labour turnover may mean poor personnel policies, poor recruitment policies, poor supervisory practices, poor grievance procedures, or lack of motivation. All these factors contribute to high employee turnover in the sense that there is no proper management practices and policies on personnel matter s hence employees are not recruited scientifically, promotions of employees are not based on spelled out policies, no grievance procedures are in place and thus employees decides to quit. (Griffeth, 2000) noted that pay and pay-related variables have a modest effect on turnover. Their analysis also included studies that examined the relationship between pay, a persons performance and turnover. They concluded that when high performers are insufficiently rewarded, they quit. If jobs provide adequate financial incentives the more likely employees remain with organization and vice versa. There are also other factors which make employees to quit from organizations and these are poor hiring practices, managerial style and lack of recognition, lack of competitive compensation system in the organization (Abassi, 2000). Effects of employee turnover Employee turnover could be very expensive from the organizations point of view, and affects could be more during the hard-hitting period of recession. There are mainly two factors that effect employee turnover. Voluntary quits which represents a mass departure of human capital investment from organizations and the following replacement process entails manifold costs to the organizations (Fair, 1992). The replacement costs would include, search of the external labour market for a possible substitute, selection between competing substitutes, induction of the chosen substitute, and formal and informal training of the substitute until he or she attains performance levels equivalent to the individual who quit (John, 2000). In addition to these replacement costs, output would be affected to some extend or output would be maintained at the cost of overtime payment. The reason so much attention has been paid to the issue of turnover is because turnover has very significant effects on organiz ations (DeMicco and Giridharan, 1987; Dyke and Strick, 1990; Cantrell and Saranakhsh, 1991; Denvir and Mcmahon, 1992).Many researchers argue that high turnover rates might have negative effects on the profitability of organizations if not managed properly. Moreover, turnover can play a key role in de-motivating employees, resulting in low productivity, inefficient output and therefore loss. Turnover has many hidden or invisible costs (Philips, 1990) and these invisible costs are result of incoming employees, co-workers closely associated with incoming employees, co-workers closely associated with departing employees and position being filled while vacant. And all these affect the profitability of the organization. On the other hand turnover also affects customer service and satisfaction (Kemal, 2002).Catherine (2002) argue that turnover include other costs, such as lost productivity, lost sales, and managements time, estimate the turnover costs of an hourly employee to be US $3,000 to $10,000 each. This clearly demonstrates that turnover affects the profitability of the organization and if its not managed properly it would have the negative effect on the profit. Research estimates indicate that hiring and training a replacement worker for a lost employee costs approximately 50 percent of the workers annual salary (Johnson, 2000) but the costs do not break off there. Eac h time an employee leaves the firm, we presume that productivity drops due to the learning curve involved in understanding the job and the organization. Furthermore, the loss of intellectual capital adds to this cost, since not only do organizations lose the human capital and relational capital of the departing employee, but also competitors are potentially gaining these assets (Meaghan, 2002). Therefore, if employee turnover is not managed properly it would affect the organization adversely in terms of personnel costs and in the long run it would affect its liquidity position. However, voluntary turnover incurs significant cost, both in terms of direct costs (replacement, recruitment and selection, temporary staff, management time), and also and perhaps more significantly in terms of indirect costs (morale, pressure on remaining staff, costs of learning, product/service quality, and the loss of social capital (Dess, 2001). Cost of turnover One simple method to calculate the turnover rate of any business is to divide the number of employees who have left the organization within a year, by the total number of employees who work for that company in the same year. Lets say there were 100 employees at the beginning of the year, and 100 employees at the end of the year, and at the end of the year, 84 of those employees were the same ones as were there the previous year. You might say that the turnover rate was 16%. = 16% But suppose one of those 16 who left was actually replaced three times. The employee quit in January, the replacement quit in April, and another person was hired who lasted only until November. Then you might want to count every time an employee left the company and another one was hired in this case youd get 18%. Another complication: suppose the work force is 100 at the beginning and 90 at the end of the year. Perhaps 16 people have left, but only 6 have been hired during the year, while 2 more were hired and retired within the same year. You might define turnover as 18/100 or as 18/90, or as 18/95, since 95 is the average of 90 and 100. Instead of 95, you might want to do a fancier average, where you actually add up the number of employees on each day of the year, and divide the total by 365. Strategies to minimize employee turnover Strategies on how to minimize employee turnover, confronted with problems of employee turnover, management has several policy options like changing (or improving existing) policies towards recruitment, selection, induction, training, job design and wage payment. Policy choice, however, must be appropriate to the precise diagnosis of the problem. Employee turnover attributable to poor selection procedures, for example, is unlikely to improve were the policy modification to focus exclusively on the induction process. Equally, employee turnover attributable to wage rates which produce earnings that are not competitive with other firms in the local labour market is unlikely to decrease were the policy adjustment merely to enhance the organizations provision of on-the job training opportunities. Given that there is increase in direct and indirect costs of labour turnover, therefore, management are frequently exhorted to identify the reasons why people leave organizations so that appropria te action is taken by the management. Hence, accurate analysis of the cause of turnover is vital to implement the necessary strategy. Extensive research has shown that the following categories of human capital management factors provides a core set of measures that senior management can use to increase the effectiveness of their investment in people and improve overall corporate performance of business: Employee engagement, the organizations capacity to engage, retain, and optimize the value of its employees hinges on how well jobs are designed, how employees time is used, and the commitment and support that is shown to employees by the management would motivate employees to stay in organizations. Knowledge accessibility, the extent of the organizations collaboration and its capacity for making knowledge and ideas widely available to employees, would motivate employees to stay in the organization. Sharing of information should be made at all levels of management. This accessibility of information would lead to strong performance from the employees and creating strong corporate culture (Meaghan, 2002). Therefore; in formation accessibility would make employees feel that they are appreciated for their effort and chances of leaving the organization are minimal. Workforce optimization, the organizations success in optimizing the performance of the employees by establishing essential processes for getting work done, providing good working conditions, establishing accountability and making good hiring choices would retain employees in their organization. The importance of gaining better understanding of the factors related to recruitment, motivation and retention of employees is further underscored by rising personnel costs and high rates of employee turnover (Badawy, 1988; Basta and Johnson, 1989; Garden, 1989; Parden, 1981; Sherman, 1986). With increased competitiveness during recession, managers in many organizations are experiencing greater pressure from top management to improve recruitment, selection, training, and retention of good employees and in the long run would encourage employees to st ay in organizations. Job involvement describes an individuals ego involvement with work and indicates the extent to which an individual identifies psychologically with his/her job (Kanungo, 1982). Involvement in terms of internalizing values about the goodness or the importance of work motivated employees not to quit their jobs and these involvements are related to task characteristics. Workers who have a greater variety of tasks tend to stay with the job. Task characteristics have been found to be potential determinants of turnover among employees (Couger, 1988; Couger and Kawasaki, 1980; Garden, 1989; Goldstein and Rockart, 1984). These include the five core job characteristics identified by (Hackman and Oldham (1975, 1980): skill variety, which refers to the opportunity to utilize a variety of valued skills and talents on the job; task identity, or the extent to which a job requires completion of a whole and identifiable piece of work that is, doing a job from beginning to end, with visible results; task significance, which reflects the extent to which the job has a substantial impact on the lives or work of other people, whether within or outside the organization; job autonomy, or the extent to which the job provides freedom, independence, and discretion in scheduling work and determining procedures that the job provides; and job feedback, which refers to the extent to which the job provides information about the effectiveness of ones performance (Tor, 1997). Involvement would influence job satisfaction and increase organizational commitment of the employees. Employees who are more involved in their jobs are more satisfied with their jobs and more committed to their organization (Blau and Boal, 1989; Brooke and Price, 1989; Brooke et al., 1988; Kanungo, 1982). Job involvement has also been found to be negatively related to turnover intentions (Blat and Boal, 1989). Job satisfaction, career satisfaction, and organizational commitment reflect a positive attitude towards the organization, thus having a direct influence on employee turnover intentions. Job satisfaction, job involvement and organizational commitment are considered to be related but distinguishable attitudes (Brooke and Price, 1989). Satisfaction represents an effective response to specific aspects of the job or career and denotes the pleasurable or positive emotional state resulting from an appraisal of ones job or career (Locke, 1976; Porter, 1974; Williams and Hazer, 1986).Organizational commitment is an effective response to the whole organization and the degree of attachme nt or loyalty employees feel towards the organization. Job involvement represents the extent to which employees are absorbed in or preoccupied with their jobs and the extent to which an individual identifies with his/her job (Brooke, 1988).The degree of commitment and loyalty can be achieved if management they enrich the jobs, empower and compensate employees properly. Empowerment of employees could help to enhance the continuity of employees in organizations. Empowered employees where managers supervise more people than in a traditional hierarchy and delegate more decisions to their subordinates (Malone, 1997). Managers act like coaches and help employees solve problems. Employees, he concludes, have increased responsibility. Superiors empowering subordinates by delegating responsibilities to them leads to subordinates who are more satisfied with their leaders and consider them to be fair and in turn to perform up to the superiors expectations (Keller and Dansereau, 1995). All thes e factors ensure employees commitment towards the organization and chances of quitting are minimal. Strategic guidelines for motivating staff whilst smooth running of the business When the economy is on a slippery slope and when spirits are down, how do managers pick themselves and others up, so that they can meet the ongoing challenges? Hotels still have to operate, and services still need to be provided by employees who are working harder than ever before just so that their organization can survive. Therefore companies need to have some strategic policies to deal with employee motivation during hard times. Lend a listening ear Now, more than ever before, the manager needs to listen to what employees are saying, not only to what may seem to be the surface issues, but also to the underlying issues. Roxanne Emmerich, President of The Emmerich Group, stated in an article for the Indiana Bankers Association that, â€Å"Guilt, fear, paranoia—as well as a few other destructive emotions—can freeze peoples performance during tough times. The natural response is for a leader to click his or her heels with the hopes of ending up in Kansas. Denial is the natural response when things get tough, but many leaders never move beyond that. The thought of talking about feelings openly sends shivers down the spines of many managers, and ignoring these emotions only causes greater challenges.† In the November 7, 2008, issue of The Wall Street Journal, Jim Harter co-author of â€Å"72; The Elements of Great Managing† and a researcher with Gallup, stated in an interview about motivation that, â€Å"O rganizations have to put more attention into it. They have to communicate more.† Hence if we wish to motivate the staff during tough times, managers need to communicate more, not less. Be an advocate rather than an adversary Brian Mclvor, author of â€Å"Career Detection: Funding and Managing Your Career† stated in an interview published in the The Irish Times, on February 9, 2009, â€Å"You need to be honest and realistic with people organizations are changing all bets are off.† However, while discussions with employees may have to be framed against that background, news doesnt have to be all gloom and doom. Managers need to be advocates for their organizations and realistic about opportunities within the organization. The manager should be an advocate for the future rather than an adversary against the future, which can be an un-stabilizing influence in the organization. Emmerich states, â€Å"Lead your people to the understanding that even during the darkest of times, many do well, and you intend to be one of those. Your team needs to shift out of their doomsday story and into one of possibilities. When people say We cant because, the broken record response needs to be, Well, how CAN we ?â€Å" Therefore, be an advocate for the vision rather than an adversary against the vision. Look for the silver lining In the February 27, 2009 issue of Business Week, there is an interesting article by Patricia OConnell. The article discusses a first look at a recent Accenture survey that reveals that women and men feel they have more to offer their employers. OConnell states, â€Å"Managers looking for an edge amid a dismal economy, likely hiring freezes, and even staff cuts may have a hidden resource—their own underutilized staff. According to a winter 2008 Accenture survey, 46 percent of women and 49 percent of men worldwide believe they are insufficiently challenged in their jobs.† This affords unique opportunities to organizations that will reap possible benefits for employees as well as employers. This may be a time to review the opportunities and challenges of an organization and how the skill sets of individual employees may be used to enrich jobs and the workplace. Armelle Carminati, Managing Director of Human Capital and Diversity at Accenture, stated, â€Å"Companies should shy away from the one size- fits-all approach with workers The art of tailoring a career offering is the new space where employers have to go and will be the key to both employees and employers success.† As time gets tighter and the work force slimmer, this presents a unique opportunity for employers and employees to sit down as a team and evaluate the possibilities for the future. It is amazing the skill sets and aptitudes that may be uncovered when people are challenged to rise to the occasion. When things go downhill, up-skill â€Å"Up-skill† is a term used in The Irish Times article cited earlier that basically encourages coordinated training during tight economic times. For companies to survive and for employees to retain their jobs, it